Privacy Policy

1. Introduction

This Privacy Policy describes how the School Transport Management System collects, uses, and protects your personal information when you use our service. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

User Type	Information Collected	Purpose
Parents	Name, email, phone, address, student information	Service delivery, communication, safety
Drivers	Name, email, phone, license details, vehicle information, location data	Verification, service delivery, tracking
Schools	School name, contact details, student records	Coordination, verification, record keeping

2.2 Location Data

We collect real-time location data from drivers to:

• Track pickup and drop-off locations
• Provide real-time updates to parents
• Optimize routes and schedules
• Ensure student safety

2.3 Usage Data

We automatically collect information about how you use our service, including:

• Login times and frequency
• Pages visited and features used
• Device information and browser type
• IP address and general location

3. How We Use Your Information

3.1 Service Provision

• Connecting parents with verified drivers
• Managing pickup and drop-off schedules
• Processing payments and transactions
• Providing real-time tracking and updates

3.2 Communication

• Sending service-related notifications
• Providing updates about schedule changes
• Responding to support requests
• Sending important safety alerts

3.3 Safety and Security

• Verifying driver credentials and background checks
• Monitoring service quality and safety
• Investigating incidents or complaints
• Preventing fraud and abuse

4. Information Sharing

4.1 With Other Users

We share limited information between users as necessary for service delivery:

• Parents can see driver contact information and vehicle details
• Drivers can see student pickup/drop-off locations and parent contact information
• Schools can access relevant student and driver information for coordination

4.2 With Third Parties

We may share information with third parties in the following circumstances:

• Payment Processors: To process payments securely
• Background Check Services: To verify driver credentials
• Legal Requirements: When required by law or to protect rights
• Emergency Situations: To ensure student safety

4.3 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain safety and security records

When you delete your account, we will remove your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through your account dashboard or by contacting us.

6.2 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

6.3 Deletion

You can request deletion of your personal information, subject to legal and operational requirements.

6.4 Communication Preferences

You can opt out of non-essential communications while still receiving important service-related messages.

7. Children's Privacy

Our service involves the transportation of children, but we do not directly collect personal information from children under 13. All student information is provided by parents or schools with appropriate consent.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login preferences
• Analyze service usage and performance
• Provide personalized experiences
• Ensure security and prevent fraud

You can control cookie settings through your browser, but disabling cookies may affect service functionality.